Returns from Germany & Austria

You have the right to return a product and get a full refund within 30 days from receiving the goods.

Please be aware of that we have extended our return policy until the 15th of January 2025

This also includes swimwear, as long as hangtags and hygien protection still is attached to the item.
We are unable to take back products that have been processed, damaged or used.
If you added a donation to One Tree Planted when checking out your order, and then returning your order, will the donation not be refunded. All donations are final and are not refundable.

We do not accept returns of purchased gift cards.

Return adress
Dedicated - goodlabels GmbH
c/o Beckmann Systemlogistik GmbH
Standort Köln-Lövenich
Dieselstr. 2
50859 Köln
Germany

Before returning your order, please fill in the return form that came with your order. If you don't have a return form, please download one below.
Return form for German/Austrian orders.

If you need help with your return, or you want to claim a product, please contact our German Customer Service: [email protected]